When you compliment your business in your brochures and on your website ‘Person Centred Care’, ‘Beautiful Surroundings’ this doesn’t differentiate your business from your competition, as they are boasting about the same things.
However, when a service user, family member, or a professional such as a GP, pays you a compliment; that is different. How many times has this happened to you, and you think – ‘if only others were around to hear’.
Managers want their owners to know, and owners want to shout it out to the World and also pass on the good news to organisations such as the NHS and the CQC. Now all that is all possible.
Working Feedback, the CQC’s top ranked review partner on Google*, has developed Most Recommended Care that shares your good news where it matters most.
They co-developed their postage paid, feedback forms with NHS Choices which you then hand out to your service users, who simply complete, seal it, and send it off to Working Feedback to moderate.
This simple act will start a chain reaction that will show the testimonial on your website, on your listing on the Most Recommended Care website, add it to your NHS Choice website listing and put in front of CQC advisors. It will also appear on your social media platforms if you use Facebook, Twitter or LinkedIn.
There are other add-on features such as bed vacancy updates that can be activated and deactivated by text, and monthly feedback reports that detail your feedback activity.
The NHS Choices website is fast becoming the most popular point of contact for professionals and consumers alike when selecting care providers. Search for prospective providers in a specific area and the website can sort the listings based on reviews NHS Choices users’ rankings. Most Recommended Care could help you towards the top of those rankings.
Find out more from Working Feedback on 0800 043 2100 or visit www.workingfeedback.co.uk.
Receive 10% off the set-up fee when you quote ‘DBH10’