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What Minster Care Group is doing differently to increase their CQC ratings


Minster Care Group are a leading national provider of residential and nursing care in the UK. They are always looking for innovative ways to offer the very best care and further increase customer satisfaction. As with all care providers, Minster Care Group’s care home managers were constantly torn between providing care and managing paperwork.

With this in mind, the management team at Minster Care Group have introduced a state of the art IT solution called c360care, to reduce duplication of work and continually improve their processes in line with CQC regulations.

With the help of c360care, Minster Care Group is able to carry out CQC style inspections on their own services easily. The system now generates in house ratings in line with CQC guidelines and can demonstrate to the regulators that they are well-led and able to capture all of the relevant indicators and evidence all findings. c360care also manages all of Minster Care Groups action plans in one place that is accessible to all authorised users.

In the recent CQC state of care 2016 report Chief Executive of CQC David Behan said: “Good leaders are what make the difference – leaders who engage staff and people who use services and create a culture of continuous quality improvement. What is very clear is that isolated working and incremental changes are not going to be enough to meet the challenges ahead. Using technology to support the delivery of high-quality care is crucial and using online communication to provide advice remotely.” To read the full report, click here.

“We are committed to working closely with our system partners, Inaspect Technology, to help evolve delivery and continually strive to deliver outstanding care. Since implementing c360care we have been able to get access to real-time information and quickly see how all our homes are performing,” Colin Farebrother, Operations Director, Minster Care Group notes, “c360care manages all of our data on incidents, accidents, falls, medication errors, complaints and staff training. Collects it all in one place and then we can produce professional reports that provide a concise overview at the click of a button. We can even send notifications and observations online straight to the CQC and much more.”

Other care home providers are taking notice of Minster Care Group’s use of c360care. Hestia Care’s Director Jamie Braganza, shares We continually strive to improve our quality of service. We have seen what c360care can achieve and are looking forward to implementing the software to support our care home manager’s. c360care is like an extra pair of hands in your administration team.”

To find out more about how c360care can take care of all the administrative tasks that come with running your care home, click here.


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