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Using Technology to Improve Efficiency

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Poor efficiencies in many areas of the sector are caused by the lack of investment in new technology.  Technology will improve the

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way your staff carry out tasks,  which can either speed up existing processes or allow new, more flexible and accurate ways of carrying out a job or process. This in turn allows management and staff more time to care.

We wouldn’t expect to check out of a hotel with an invoice raised in Word or Excel so why do many operators still use this method of invoicing? How many industries with shift workers rely on manual payroll processing outside the care sector?

Repeatable systems should harness the power of technology to cut back the massive waste of man hours spent processing manual tasks.

In order to work out the best technology for your needs, you should assess your current systems against your requirements. Think about what inefficiencies exist in your homes and how you could:

  1. Capture relevant information, such as resident/staff details, in the most simple, time-efficient way.
  2. Manage your documents to ensure that information is dealt with logically.
  3. Avoid duplication at all costs; using handwritten timesheets that then need to be manually inputted into a payroll system is a massive, unnecessary waste of manpower.
  4.  Address technological obstacles. The perception that your staffs are not IT literate is out of date; most people own a smart phone so yes they are!

Find the best technology solution and become more competitive.

For care providers who strive to distinguish themselves from their competitors and improve both quality of care and in turn occupancy and fees technology should have a negative cost and improve profitability  providing it is utilised and delivered correctly, trained and relevant. Streamlining, optimising and automating certain internal processes will reduce delays, human error, red tape, and the complexity of certain processes. Introducing operational efficiencies that can reduce costs and improve the bottom line can ultimately add value to the customer and indeed improve his or her experience.

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