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Staff shortages within the home care sector


By Katy Chilvers

Care workers and care leaders have worked tirelessly throughout the pandemic, many without adequate rest. Unlike their counterpartsImage 1 in the NHS, there is little meaningful recognition from the government or the public. With the right funding and support, innovative technologies could help address some of the challenges the sector is facing. Reducing operational costs by making efficiency savings could help make limited funding go further.

NDGAI took part in the #GladtoCare campaign back in July. A competition spanning a three-week period, which asked for nominations for caregivers they felt deserved a small thank you gift. NDGAI were able to speak directly to some of the nominees and their stories were shared on NDGAI’s website and social media platforms. By speaking to those within the sector, it was very clear that the pressure and stress carers work under is not something that will be alleviated post-pandemic. Unfortunately, the disparity between demand and supply of homecare is worsening, with older and disabled people choosing to live independently at home, needing care workers who can support them.


Does social care need saving? And if so, how?

NDGAI decided to investigate further into the growing concern regarding inadequate workforce capacity to meet the ever-increasing demand for carers in the home care sector. NDGAI spoke with Jane Townson – CEO of UKHCA, who shared her thoughts on the problem first hand. Jane told us: “Firstly we need to recognise care workers and give them the same sense of ‘belonging’ as we did do for the NHS workers during the covid pandemic.” Jane provided her insight on the innovation of technologies and support of the development of AI within social care. Jane said: “Small changes in efficiency have the potential to make a substantial difference in costs, due to the scale of the homecare sector and the volume of hours of homecare delivered, poorly planned rotas can create substantial stress for care workers. If we can implement AI technologies to improve rota planning, this could make a big difference to those working in the sector”.

NDGAI Ltd in partnership with the University of Nottingham, via a government-funded Knowledge Transfer Partnership, has spent over 8 years and £1.5m of investment developing OptifAI, an innovative, game-changing product that utilises groundbreaking AI technologies. OptifAI is designed to create more efficient schedules, increasing performance and profitability within mobile workforces, such as the home care sector.

Artificial intelligence is already making significant changes in health care, and we know that it will soon be on the doorstep for home care.

For more information or to book a demo, please get in touch.

Lee Trueman Commercial Director

NDG Artificial Intelligence Ltd 07702 553 433


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