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app3 Manchester based Dolphin Mobility recently played a vital role in the £1.8 million redevelopment of the Waterside Day Service provision in Stoke-on-Trent, which transformed the way services are provided for adults with complex learning disabilities in Stoke and the surrounding area.

During the planning stage, the comfort and dignity of the service users was paramount in the minds of all concerned, and none more so than when it came to bathing and toileting. Day Manager Dianne Saunders explained: “We required a solution that would ensure our service users were comfortable and retained their dignity, whilst also allowing all the necessary moving and handling criteria to be met from a staffing perspective.”

Following several months of researching companies in the North West, Dianne met with Dolphin Mobility Manchester and was shown the HandiMove Wall Lift Hoist – the rest, as they say, is history. “We knew a tracked hoist would be unsuitable as the ceilings are quite low, whilst a mobile hoist would take up too much space within the care suites. When we saw the wall hoist it was a ‘light bulb’ moment as it was the perfect solution for transferring users from a wheelchair to the toilet and then the changing bed. From placing the order through to the installation, the team at Dolphin was great and if we have a query, there is always someone at the Manchester office available to offer immediate support. I would certainly recommend Dolphin Mobility Manchester to anybody in the North West looking for assistance with hoisting equipment.”

The HandiMove Wall Lift Hoist has been designed for use in confined spaces where tracked or mobile hoists are unsuitable. The


telescopic arm of the wall lift can extend the radius of its arc from 900mm to 1300mm (354” to 512”) which ensures the user can be easily transferred from their chair to the toilet or changing bed, as is the case at Waterside. When not in use the arm folds flat to the wall ensuring minimum space is taken up.

The services at the centre have been designed to meet specific needs of adults over the age of 18, such as those who use fixed, moulded wheelchairs or those with very limited sensory awareness. There are currently 224 adults with severe learning disabilities in the city and 832 with moderately severe learning disabilities – these figures are set to rise to 245 and 907 respectively by 2030. Statistics also show there are over 1,000 children with disabilities in city schools who would benefit from specialised supportive services as they move into adulthood. Waterside currently helps 59 people aged 18-64 for an average of four days a week; the new facility is continuing to develop by working in partnership with children’s services to provide an ‘outreach ‘service at Waterside. Plans to make the facility available to the wider population are ongoing.

Dolphin Mobility Manchester is part of the Dolphin Group, the UK’s leading independent supplier and installer of stairlifts, through-the-floor lifts, hoists and swimming pool lifts, with franchises across the country. From its recently refurbished showroom in Eccles, Greater Manchester, Dolphin Mobility covers the North West of England including Cheshire, North Wales, Shropshire and parts of Staffordshire.  Over the past 25 years the company has established itself as one of Manchester’s leading independent specialist for independent living solutions.

For further information, or to find out more about the range of products available  please visit or call Dolphin Mobility Manchester on 0161 707 9995.


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