Every business grapples with decisions around the best system to manage its expanding operations. Proper planning of an integrated care management software system often takes a back seat to short-term revenue goals including occupancy, staffing or general firefighting. As a consequence often software applications are taken on and installed at different points in time in various functional areas, resulting in business process inefficiencies, integration and staff training challenges. Tackling these potential problems in the first place will avoid this.
Business software to support processes such as billing, time & attendance, reporting, training and care planning can take the form of standalone applications from different vendors, home-grown applications, or a variety of spreadsheet workarounds.
Operators who evolve their systems over time in this manner can find themselves with a poorly planned architecture that handles short-term needs while holding the companies efficiencies back over the long term. This tangled web of business software systems constrains flexibility, output, and slows down the company’s processes ultimately wasting employee productivity.
Employees bogged down with inefficient and disjointed processes will increases errors and take time away from their more important duties such as care provision.
Important processes such as payroll administration, invoicing, occupancy management , training records and care planning to name but a few, can take a lot longer to complete and are often incorrect. For example an employee may be spend hours manually entering onto staff timesheets or Service User billing into the accounting and invoicing system, while other employees put that same information into your payroll package and occupancy reporting tool. Should any of this information prove to be incorrect during the process then employees are then forced to sift through heaps of data to reconcile again. These labour intensive tasks will add to administrative staff costs and prevent key management and financial information being available in the appropriate timeframe.
The upshot in the lack of real-time visibility when software systems and manual tasks overlap will result in management and stakeholders not getting a view of business performance in a timely fashion. Consequently, businesses either end up making critical decisions slowly, based on inaccurate information, or they make hasty and risky decisions by gut instinct.
Reports showing performance across your staffing, finance, service user and care departments are crucial to giving you an all-inclusive view of your company’s operations. Real-time visibility is important in making timely informed decisions. When information can be accessed instantly without wasting resources on data extraction and tying data from different sources together, management are better informed to enable accurate, faster decisions.
Integrated care management systems such as Fusion contain all of these functions in one application.
Martin Jones FCIM
Fusion Care Solutions Ltd
01133 979 555