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How can mobile technology improve both care worker safety and data security?


When implementing a mobile strategy it is important to ensure that care workers are safe whilst working out in the field and that all bconfidential data is kept secure.
Julie O’Connor, Head of Mobile Products at Advanced Health & Care (Advanced) comments why introducing mobile technology such as iConnect on Android to the workforce can help to improve both the safety of care workers and data security.
Organisations such as the NHS, Ministry of Justice and Kent Police have all experienced data security breaches and received substantial fines. These instances are not just restricted to larger organisations.
A Welsh home care provider was found to be in breach of the Data Protection Act after the paper files of ten vulnerable and elderly people were found lying in the street. The Information Commissioner’s Office found that the organisation failed to provide its staff with guidance explaining how sensitive personal information should be handled and kept secure when taken outside of the office. ¹
Mobile solutions reduce the need for care workers to carry hard copy files containing sensitive information. Whatever device is used to access the secure data, sign-in procedures and verification points will ensure that only authorised personnel can access the information. With data being held on a device, mobile technology also allows for an office team to remotely wipe the device of all data in the event of loss or theft.
It is estimated that there are over six million people in the UK working as lone workers² and it is imperative that these workers feel safe whilst working alone or out in the community.
A survey found that only 38 per cent of lone workers feel positive about the speed at which their employer is alerted if they were to miss or be delayed for an appointment². This is an obvious concern for organisations who are not only bound by law but are also morally obligated to ensure that their employees feel safe whilst at work. Introducing mobile technology can help to reassure organisations that alarms can be raised discreetly by setting time limits to appointments or for missed appointments. Mobile solutions can also be set up so that a panic alarm is raised discreetly if a worker feels in any danger.
Improving the safety of care workers and ensuring that data is secure are further examples of the direct benefits which can be seen from implementing mobile technology. By embracing the mobile revolution organisations can ensure they are providing the highest standards of support to people who rely on their care whilst offering reassurance to frontline carers who want to make a difference.
To find out how Advanced are helping over 36,000 care workers be more efficient, contact them now on 01233 722670 or visit
¹The Information Commissioners Office
²The Orange guide to working alone safely 2011


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