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Digitisation alongside KLOE: from Requires Improvement to Good


Looking at the immediate state of care it is important to work adaptively as a supplier, working with the provider to help solve current issues and build towards future requirements and needs.  With the care crisis, also being a political bottleneck, it is more than ever up to the individual care group to innovate.

Digitisation changes the workflow around a care home to be more efficient and accurate. Having access to the information needed when delivering care enables a higher standard following the CQC’s key lines of enquiry.

Is the service Safe?

Making sure that all information required by the carers to deliver person-centred care is available at the point-of-care. Detailed and tailored descriptions for all care tasks and access to individual care plans ensure that residents receive the right level of care, avoiding critical errors and making the service safe.

Is the service Effective?

Observations regarding a resident, whether health-related, behavioural or simply pertaining to day-to-day functions, can be recorded and communicated to support the care planning. Making sure that accurate evidence is obtained and analysed over a period, so that patterns may be observed, changes not only the work practice but the overall mind-set towards care. Inculcating a more pro-active work ethic among staff and providing an effective service.

Is the service Caring?

Tailoring the care service around the resident’s routine as opposed to that of the staff makes a difference. Describing in first person from the perspective of the resident, draws a common thread between single care tasks and the resident’s plan and involvement based on capacity.

Inconspicuous features will compel people to revisit the purpose of their role and go back to caring as a principle on which good care is achieved.

Is the service Responsive?

Digitisation supports staff to obtain a bird’s eye view of not just the resident that they are attending to but also others, ensuring that all staff take collective responsibility for the work carried out and share the duty of care. Real time applications facilitate this practice to make sure that time is not being spent in trying to identify where help may be found or how tasks are performed, saving considerable time in delegation of duties and allowing staff to manage their work efficiently.

Is the service Well-Led?

Providing the Senior Management access to Reports and Management Information that clearly outline the level of care being provided within their organisation, enables information sharing and insights that demarcates where a service is exceptional and more importantly where its key areas for improvement are. The ability to better observe work practices over time and categorise this information in flexible formats proves extremely beneficial at Staff Meetings, One-to-One Supervisions and Staff Training days. The management is better equipped to ascertain that a competent staff is delivering the desired care to the resident at the time needed.

From “Requires improvement” to “Good”

Orton Manor Nursing Home outside Birmingham has built an experienced team delivering nursing, dementia and palliative care for up to 40 residents. The care home has recently been handed a “Good” by CQC inspectors, something that has led to a warm reception. Registered Manager Gemma Broth explains: “We are happy and proud that our hard work has been recognised. We know that this is an achievement that we have obtained through dedication to our common goals.”

Until recently, the documentation systems were predominately paper-based, which created considerable demands on the staff as they kept manually maintaining each resident’s care plan.

The solution they handpicked was one of the “digital care planners” in the market, and Sekoia has helped empower the care staff in delivering a person-centred approach, as also highlighted by CQC in their latest inspection report:

“People’s care records were written in a way which helped staff to deliver personalised care and gave staff information about people’s communication needs, their likes, dislikes and preferences”.

The digital solution provides every member of the administrative and care teams with an overview of their day and lets them manage their care plans, record health data, share information and report incidents in real time.


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