You’ve seen the pictures, read the reviews, and booked the place which will be your home during your holiday; but when your accommodation doesn’t live up to the standards you expect, what can you do about it?
If you have written communication on the standard of your accommodation and have researched it before you go, then the law will be on your side should the accommodation fail to meet what you were promised. If this is the case, then you are entitled to your money back and can sue for reasonable expenses incurred as a result.
If you request changes and these are then promptly made, you will not normally be able to then claim money back because it wasn’t good enough initially. If, however, you feel you need to have your views heard, then Internet review sites are the best way to make other disabled travellers aware of the accommodation’s failings.
The party you approach for compensation depends on who was responsible for misrepresenting your accommodation; in some cases it’ll be the owner, in others it’ll be the agency. If it turns out that responsibility is being passed back and forth and you’re going round in circles, then approach your Citizens’ Advice Bureau for guidance.
If you’ve exhausted your options, such as requesting changes are made, what do you do next? Finding alternative accommodation in a big city should be fairly simply, but if you’re located in a small town or village then this task becomes more difficult. Should this be the case then visit a nearby travel agent for advice, or find the nearest Internet access to view your options.