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Many cancelled operations ‘unrecorded’


Tens of thousands of operations were cancelled by English hospitals last year but not officially counted, figures obtained by the BBC suggest.

About half of trusts provided details of cancellations one to three days before admission.

Hospitals must record cancellations on the day of an operation or of admission – but not those prior to that.

NHS England said official figures showed less than 1% of operations were cancelled at the last minute.

‘Getting worse’

Tony Moule had an operation cancelled four times before being treated at Addenbrooke’s Hospital in Cambridgeshire.

But three of those cancellations were in the days before the operation’s scheduled date so would not show on official records.

The 69-year-old, from Knebworth, in Hertfordshire, has Paget’s disease, which causes him severe pain and means he has to walk with a stick.

After the operation had been cancelled twice, he made it into the hospital on his new scheduled date, but after a seven-hour wait was told to go home.

The visit cost him £75.

He said: “People would like to know why it is happening? It never used to happen this much.

“Is it staffing levels, is it money? It just seems to be getting worse.”

Operation genericImage copyright Thinkstock

Official NHS England figures show about 7.7 million planned operations were carried out in England last year.

There were 71,370 last-minute cancellations – either on the day the patient was meant to arrive, after they had arrived or on the day the operation was meant to take place.

In each case, NHS rules say a patient should be offered a new date within 28 days.

If that deadline is missed, hospitals are not paid for the operation, and it is recorded in official figures.

However, operations cancelled outside of the official definition are not subject to the same rules.

In Scotland, Wales and Northern Ireland, the definition of last-minute cancellations is wider – and is taken over several days.

The BBC asked all 156 NHS trusts in England, via a Freedom of Information request, to provide figures for operations cancelled one to three days before a patient was due to be admitted.

Seventy-four provided data suggesting they had cancelled 41,474 operations within that period – compared with 33,400 recorded for the same trusts in the official figures.

The main reasons were a lack of beds or ward space and staff shortages.

For operations cancelled on the day, emergencies take priority – something that can have a knock-on effect for operations scheduled for the following day as well.

Twenty-nine trusts also provided data for cancellations made by patients themselves, which in many cases were higher than the number cancelled by the hospitals.

An NHS England spokeswoman said: “The proportion of patients seeing their operations cancelled at the last minute remains under 1% in spite of record numbers of operations being scheduled.

“Our national data collection rightly requires trusts to focus on monitoring the number of last-minute cancellations, as this is where the most distress is caused for patients.

“Hospitals should continue to ensure that every effort is made to reschedule cancelled operations as soon as possible.”

Scotland measures cancellations within 48 hours of the planned procedure. Figures published monthly show between 1-2% are cancelled for non-clinical reasons.

In Northern Ireland, around 1,000 operations were cancelled in 2015 for non-clinical reasons on the day, or the day before.

In Wales, around 1% of operations are cancelled for non-clinical reasons.

‘Constantly juggling’

The Queen Elizabeth Hospital in King’s Lynn only saw five operations cancelled in 2015 one to three days before admission

Chief executive Dorothy Hosein said its success was down to “a lot of pre-planning”.

The hospital, which cancelled 309 operations on the day in 2015, has three bed-planning meetings every day and is “constantly juggling bed space and day surgery”.

Mrs Hosein said: “It is critical to patients, so planning ahead is essential.

“We have put a focus on not cancelling operations.

“The planning a patient does to get to this hospital is quite significant, mentally as well as around their lifestyle.”

Saffron Cordery, director of policy and strategy at NHS Providers, said: “There are many reasons why operations are cancelled at short notice.

“Some of these may be due to poor scheduling and a lack of effective planning, but this is very often not the case.

“Increasingly, we are hearing from NHS trusts that it is often down to a more general lack of availability of critical care beds and a lack of anaesthetists and surgeons.

“It is also often down to ever increasing emergency cases requiring theatre time that exceeds level of demand that has been expected.”

Nora Cooke O’Dowd, a research analyst at the Nuffield Trust, said: “If a person’s operation has to be cancelled, it would be better if they are given as much notice as possible.

“It’s stressful to have it cancelled on the day – the more notice, the better.”

But patient groups say cancelled operations could have a serious impact on people’s health.

Katherine Murphy, chief executive of the Patients’ Association, said: “You can’t underestimate the upset for them, their family, their friends and everybody else if an operation is cancelled.”

Mrs Murphy said the association heard about the impact of cancelled operations “every day”.

“We are talking about individuals who are often in pain or suffering,” she said.

“They will have made lots of arrangements.

“It can have a huge psychological or financial impact on people.”


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