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It’s all about the People


Your Staff

Recruitment is one thing… Many care providers deem themselves effective in managing to recruit new faces, but retention proves to be mike-c-Care18_Highlights-029the real difficulty.

Good managers and leaders in social care will always be seeking to improve efficiency and embrace new ways of making their frontline staff feel more useful and valued. A lot of managers have progressed into their roles because they are great carers and leaders, but many have never had “management” or “business” training, which are key to making your staff feel rewarded.

Perks and rewards are one-way care providers are looking to make a difference. Incentivising staff through gift and opportunities works well for some, but there are costs involved, which can always have an impact. Many of the workers in care do not do it for the money, they give everything emotionally and physically because they care. And as they give their all, sometimes simple recognition can make all the difference, appreciate the work they achieve and never under estimate the importance of a thank you.

One of our summer favourite incentives was one care home paying to bring an ice cream van to the home and offering free ice cream to all staff and residents. A simple idea can sometimes make a huge difference.


What impact is the uncertainty having on your staff, are you ready?

The policy of freedom of movement and mutual recognition of professional qualifications within the EU means that many of the estimated 104,000 (around 8 per cent) social care professionals currently working in the UK have come from other EU countries (Skills for Care, 2018). The proportion of EU workers in the social care sector has grown over time, suggesting that the industry has become increasingly reliant on EU migrants.

With the sector already understaffed and the possibility of teams being disrupted with the changes in the EU, the questions is how are you preparing for the situation? Is there an existing strategy which can be replicated? At this stage, your staff from across the EU may be worrying about their own living situation, which could affect their work and why thinking about your team is as important as ever.

Make sure you are part of the key debate at The Care Show;” Challenging Times – What does the sector need to thrive and survive?” Where the Alzheimer’s Society, CQC and Norse Care will be discussing some of the key topics based around Brexit and the impact it can have.


Person Centred Care are three words mentioned a lot, but what does it actually mean and how many care providers can honestly say they are doing everything they can for each person they care for?

The key values of person-centred care are principled on the physical comfort and emotional support to each and every person in your care. Using information and education to help co-ordinate great care which respects the persons view, while including family and friends input to achieve continuity and the best access to care.

It may sound complicated, but a little work to understand the needs, the personality, the past and even current aspirations of those in your care can go a long way to creating a care plan which is tailored to the individual and not a one fits all approach.

From their daily activities, to the way your team approach and speak to those in your care, can make a huge difference – not only to the resident, but to their families and even to your staff who will enjoy offering a much more rewarding and ever changing style of care from person to person, which will ultimately create a better environment for everyone.


Intergenerational Care

Britain is one of the most age segregated countries in the world. This causes loneliness and exclusion, lack of trust, ageism and division between generations. It doesn’t have to be like this.


Intergenerational care has long been recognised internationally as having positive effects on the older people and children involved. Studies have shown that for older people social interaction between the generations can decrease loneliness, delay mental decline and lower blood pressure. For the children, it can furnish them with new social skills and boost their confidence among adults. However, despite the benefits, it has yet to become mainstream practice in the UK. Organisations like United for All Ages are striving to reduce the social gap by having 500 centres for all ages by 2023.

Hear more about Intergenerational care and the benefits in your community by attending The Care Show at Birmingham NEC on the 9th & 10th October

Culture and management style has a huge impact on the people you work with and the people in your care. Focus on all the individuals within your organisation, and most importantly, never forget about yourself. It’s easy to look out for everyone else, but sometimes you have to put YOU first!

Register now for your complimentary ticket by going to now.

Written by Mike Corbett, Social Care Portfolio Director at CloserStill Media, Event Director at Care Show and Residential and Home Care Show.



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