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How can technology help to deliver personalised care?


Published on: Wednesday 1st April, 2015 by Polly Roberts

Senior Couple In Discussion With Health Visitor At Home

The first phase of the Care Act is being implemented on 1st April 2015 and one of the key features is the need for personalising care and promoting wellbeing. Local Authorities will no longer provide set services as everyone’s care and support will be individually assessed, and service users will be able to choose how their needs are met and by whom. This will undoubtedly revolutionise the way that care is delivered.

The use of technology developed specifically for the care industry can not only improve the accountability of services and reduce costs but also give people a new way of participating in their own care, ensuring greater control and more transparency for service users.

How are other industries advancing with technology?

The care industry is notoriously behind other industries in the way it uses technology but there are other safety-critical industries that have successfully embraced it. The National Information Board’s recent Personalised Health and Care 2020 framework states that “In the airline industry, 70% of flights are booked online and 71% of travellers compare more than one website before purchasing”.  A paper ticket was once a critical and trusted travel document – yet today around 95% tickets are issued electronically.*

Another example is banking, research from the British Bankers’ Association shows that 18.6 million banking transactions are made every week using mobile phones and the automation of particular services has helped to cut costs by up to 20%**. Customers have solely led this mobile revolution as they require increased flexibility and need to access information whenever and wherever they can.

The NHS has been using technology to help drive its goal to be paperless by 2018. Choose and Book – a national electronic


appointment booking service was introduced in 2004 and has 40,000 patient referrals through the system every day with over 40 million bookings made since it began. A new NHS eReferrals Service will be launched in spring 2015 with enhanced technology to deliver even greater benefits to patients.

Can the care industry follow suit?

In 2014, 59% of the UK’s population had a smartphone and 84% of adults used the internet*. Perhaps then, it is inevitable that people will expect more and more services to be accessible online – and care services are no exception.

The care industry still relies heavily on paper records but before this can change, providers will need to better understand how “going mobile” through the use of software solutions, designed specifically for their industry, can reduce administration time for care professionals, reduce travel time and increase staff satisfaction.

Technology can provide continuity of care, help to put service users at the centre of the decision making process and allow access to support plans to track progress, enabling care to be tailored to individual needs.

To find out more about how the Care Act is changing care delivery and how your journey as a care provider or service user will be effected, please visit our website.


**This is Money, Online banking revolution,

About Polly Roberts

Polly has spent over 10 years of her career working in the care industry and is the Commercial Director for Care at Advanced Health & Care. Polly focuses on Roadmap planning and delivery across the Care product portfolio. Day to day this means working closely with the Business Analysts, Product Managers and Product Owners on requirements analysis and solution design. She also specialises in the commercialisation of new features and products.


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