HC-One’s Greengables care home in Congleton, Cheshire is celebrating a glowing report from the Care Quality Commission (CQC).
The team at Greengables were delighted to have received an impressive CQC report that rated the home as ‘Good’ in all areas, demonstrating that the home is providing high standards of care for Residents, and that the home is Safe, Effective, Caring, Responsible, and Well-Led.
The inspectors were full of praise for colleagues at Greengables, highlighting the kind ways in which they provide care for Residents at the home. “The atmosphere in the home was welcoming, warm and sociable. People told us they felt safe and well cared for.”
This was echoed by comments from the relatives of Residents at the home. Visiting professionals, Residents and relatives praised the staff and the quality of care provided. Their comments included: “absolutely brilliant” “care is exceptional” and “”wouldn’t have mum anywhere else. They treat her with dignity and respect.”
Inspectors also commented on colleagues and the management at Greengables, “The manager and senior staff team were clear about their roles and responsibilities and they promoted a positive, person-centred culture. Colleagues worked well together as a team and there was good partnership working with others to meet Residents’ needs. Colleagues’ morale was good and they felt well supported.”
Greengables’ achievements reflect HC-One’s commitment to being the first choice care provider for individuals looking for the kindest care and support. This is also illustrated by HC-One achieving a 9.5/10 average rating on carehome.co.uk, the sector’s leading care home comparison website, with Greengables itself achieving a 9.7/10 rating. The high rating shows that HC-One is one of the best companies in the care home sector as rated by service users.
HC-One Greengables’ Care Home Manager, Dawn Sadler said:
“We are delighted with this report which is a testament to the hard work and kind care that each and every member of the team puts in, day in day out. ”
HC-One Managing Director, Ruth Yates said:
“This rating is great news. I would like to thank the whole team for their commitment and hard work and congratulate them on such an impressive report.
“We are dedicated to achieving our aim of being the care provider of choice for those looking for the very best care and support, and employer of choice for the best, most professional, and kindest care staff.”