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Dementia: Better Training for Better Care


The social care sector is currently experiencing major changes, all of which are focused on the support and wellbeing of individuals,


principles of paramount importance. This is an exciting time to improve and equip carers with the ability to deliver high quality, person centred, safe and effective care.

One change being implemented to improve care is the new Care Certificate; by ensuring that induction training involves not only delivering knowledge and the development of competence, but by empowering different thinking and behaviour.

There have always been opportunities to learn concepts that support wellbeing, such as dignity, safeguarding, and person centred care. However, joining that with a focus on the 6 ‘C’s ensures that workers need not only knowledge, but ‘Competence’, ‘Care’ and ‘Compassion’ in their delivery.

Staff learn about signs and symptoms of dementia, but they also need to learn about the uniqueness of individuals, the need to clearly understand and respect each individual’s needs, views and abilities, applying the broad concept of wellbeing holistically to the individual concept of the person.

Understanding more than the condition itself can change patterns and behaviour in care delivery. The principles reflected in the


Care Act 2014, The Care Certificate, the Fundamental Standards and an organisations own desire to deliver the highest quality care give an opportunity to reinforce the holistic aspects of both knowledge and people.

There is a danger that care workers with an over-simplistic knowledge of dementia may, for example, compartmentalise their knowledge into a set of symptoms. If they see the person as that set of symptoms, which are challenging to deal with, their feelings and behaviour in relation to that person is in danger of being one-dimensional.

Here we have an opportunity, with holistic knowledge, effective leadership and regulations all working in partnership to drive the same outcomes. My hope is that workers at every level will listen more deeply, both to improve their knowledge and understanding, and to what the person with dementia is trying to communicate. Their understanding of the principles that support wellbeing, their


thinking of the individual as a unique and whole person leads their feelings to be compassionate and caring and their behaviour to be compassionate and competent.

Feel free to contact us to find out more about CareShield’s blended learning programmes, including organisation-wide compliance courses and our in-depth, person centred blended programmes on dementia: – 0845 880 1818 –


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