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Business as usual at Maidenhead service as familiar support provider comes on board


A Maidenhead sheltered care service has assured residents that it will be business as usual as running of the service is transferred to Optalis, Adult Social Care, on 1st November 2020.

Lady Elizabeth House is a sheltered care service in Maidenhead, which has 29 self-contained, wheelchair accessible apartments, each of which is fully equipped with a spacious kitchen, lounge, bathrooms and bedroom.

From November, on-site care and background support will be provided by Optalis, in partnership with the Royal Borough of Windsor and Maidenhead, the registered social landlord and Housing Solutions.

Optalis are well experienced in this area of care delivery and already deliver support to similar extra care services across the Wokingham borough.

Helen Woodland, Director of Provider Services at Optalis, said: “We would like to reassure service users, their families and friends that the current staff team will remain working at Lady Elizabeth, delivering the same high quality care and so the impact to all involved should be minimal. We are working closely with the former provider to provide a seamless transfer.”

Optalis is a local authority trading company, which supports nearly 5,000 customers across Windsor, Maidenhead, Wokingham and beyond. It is also the only organisation of its kind in the UK to deliver the full range of care and support services to older people and adults with a disability, including all statutory and safeguarding functions.

For more information about Optalis, please visit or call 0118 977 8600.


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